Shipping and Returns Policy for Floofles

Thank you for shopping at Floofles. We want you to be completely satisfied with your purchase, and we have outlined our shipping and returns policies to ensure your shopping experience is as smooth as possible.

Shipping Policy:

We offer shipping throughout the United Kingdom, with free delivery on all orders. Please note that we require 1-2 business days to process and ship your order, and delivery times may vary based on your location. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Returns Policy:

We are happy to accept returns within 14 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. You must also provide proof of purchase. If your return is approved, we will issue a refund to your original method of payment. Please note that shipping costs are non-refundable and the customer is responsible for any return shipping fees.

To initiate a return, please contact our customer service team at [insert contact information] and include your order number and reason for return. Once we have received and inspected the returned item, we will issue your refund within 5-7 business days.

Please note that personalised and customised items are not eligible for returns, as they are made to order specifically for you and cannot be resold.

If you have any questions or concerns regarding our shipping and returns policies, please do not hesitate to contact us at hello@floofles.co.uk