F.A.Qs
Welcome to the Floofles F.A.Q page! We want to make sure that all of our customers have the information they need to make informed purchases and enjoy a seamless shopping experience. Here, we have compiled a list of the most commonly asked questions we receive, along with detailed answers to each one. If you can’t find the answer you’re looking for, please feel free to contact us and we’ll be happy to assist you.
What is your return policy?
As our products are personalised and made-to-order, returns are limited. However, if there is a mistake or issue with the product, please contact us within 30 days of purchase and we will do our best to resolve the issue. Please refer to our Returns Policy for more information.
How long will it take for my order to arrive?
Delivery times vary depending on the product and customisation options. Typically, orders are shipped 1-3 days after your order is placed. Please feel free to send us a message for an estimated delivery time.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.
Do you offer bulk discounts for large orders?
Yes, we offer discounts for large orders. Please contact us with your specific request and we will provide you with a quote.
Do you offer free shipping?
Yes, we offer free shipping for all orders within the UK.
Can I cancel or make changes to my order after it has been placed?
Unfortunately, we are unable to make changes or cancellations to personalised orders once they have been placed. Please double-check your order details before submitting to ensure accuracy.
Are your products made in the UK?
Yes, all of our products are designed and produced in the UK. We take pride in supporting local businesses and ensuring that our products meet the highest quality standards.
How can I contact customer service?
You can contact us by email at [email protected]. Our customer service hours are listed in the footer of our site.